Who we are: Wave Engines Pty Ltd is an Australian retailer of outboard motors and small engine equipment, operating from 85 Tope Street, South Melbourne VIC 3205 (ABN 74 684 461 023, ACN 684 461 023). References to "we", "us" or "our" in this policy refer to Wave Engines Pty Ltd.
Information you provide directly
When you place an order, create an account, contact us, or use our order tracking form, we may collect:
- Your name and billing/shipping address
- Email address and phone number
- Payment information (processed securely via our payment provider — we do not store full card details)
- Order details and purchase history
- Any messages or enquiries you send us
Information collected automatically
When you browse our website, we automatically collect certain technical data to help us keep the site running well:
- IP address and approximate location
- Browser type and device information
- Pages visited, time spent, and referring URLs
- Cookie identifiers (see Section 3)
We use the information we collect only for the purposes it was given. Specifically:
- Fulfilling orders — processing payments, arranging freight, sending tracking updates and receipts
- Customer support — responding to enquiries, resolving order issues, and providing warranty assistance
- Site improvement — understanding how visitors use our site so we can fix problems and improve navigation
- Legal compliance — meeting our obligations under Australian consumer law and tax legislation
- Marketing (with consent) — if you opt in, sending occasional product updates or promotions by email. You can unsubscribe at any time.
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
Our website uses cookies — small text files stored in your browser — to make the site work correctly and to understand how it is used.
Essential cookies
These are required for the website to function. They remember your shopping cart, keep you logged in, and enable secure checkout. You cannot opt out of these without disabling the site's core features.
Analytics cookies
We use analytics tools (such as Google Analytics) to understand visitor behaviour in aggregate — which pages are popular, where visitors drop off, and how people find us. This data is anonymised and not linked to your name or order details.
Managing cookies
You can control or delete cookies through your browser settings at any time. Most browsers allow you to block third-party cookies while allowing essential ones. For more information visit aboutcookies.org.
We do not share your personal information except in the following circumstances:
- Service providers — trusted businesses that help us operate (e.g. payment processors, freight carriers, email platforms). They are only given the information they need to perform their service and are bound by confidentiality obligations.
- Legal requirements — when required by Australian law, a court order, or a regulatory authority.
- Business transfer — if Wave Engines Pty Ltd is sold or merged, your information may transfer to the new entity, subject to the same privacy protections.
- Your consent — for any other purpose you have expressly agreed to.
Our website is built on WooCommerce (WordPress) and hosted via Hostinger. We may also use the following third-party services, each governed by their own privacy policies:
- Payment gateways (e.g. Stripe, PayPal) — handle card and payment data on their own secure infrastructure
- Google Analytics — anonymised traffic analysis
- Freight & logistics providers — receive your name and delivery address to fulfil your order
Links to external websites are provided for convenience. We are not responsible for the privacy practices of any external site and encourage you to review their policies before submitting personal information.
We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, misuse, or alteration. Our site uses SSL/TLS encryption for all data in transit, and payment processing is handled by PCI-DSS compliant providers.
No method of transmission over the internet is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.
Retention: We keep order and transaction records for seven years to comply with Australian tax law. Account data is retained while your account is active and for a reasonable period afterwards in case of warranty or dispute queries.
Under the Australian Privacy Act 1988 and Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or out-of-date information
- Request deletion of your information (subject to our legal retention obligations)
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your data
To exercise any of these rights, contact us using the details in Section 8. We will respond within 30 days.
If you have any questions about this Privacy Policy, wish to exercise your rights, or want to make a privacy complaint, please reach out:
We aim to resolve all privacy concerns promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.