Privacy Policy

Wave Engines Pty Ltd (ABN 74 684 461 023, ACN 684 461 023) is an Australian retailer of outboard motors and marine equipment, operating from 85 Tope Street, South Melbourne VIC 3205. References to "we", "us", or "our" in this policy refer to Wave Engines Pty Ltd.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to all personal information collected through our website at waveengines.com.au, in-store, by phone, or by email.

By using our Website or providing your personal information to us, you consent to the collection, use, and disclosure of your information as described in this policy. If you do not agree with this policy, please do not use our Website or provide your personal information to us.

Information you provide directly

When you place an order, create an account, contact us, or otherwise interact with us, we may collect:

• Your name and billing/shipping address
• Email address and phone number
• Payment information — processed securely via our payment provider; we do not store full card details on our servers
• Order details and purchase history
• Any messages, enquiries, or warranty claims you send us

Information collected automatically

When you browse our website, we automatically collect certain technical data to help us keep the site running securely and efficiently:

• IP address and approximate location
• Browser type, version, and device information
• Pages visited, time spent, and referring URLs
• Cookie identifiers (see Section 4)

We use the information we collect only for the purposes for which it was given, or as permitted by law. Specifically:

• Fulfilling orders — processing payments, arranging freight, sending tracking updates and receipts
• Customer support — responding to enquiries, resolving order issues, and providing warranty assistance
• Site improvement — understanding how visitors use our site so we can fix problems and improve navigation
• Legal compliance — meeting our obligations under Australian consumer law and tax legislation
• Marketing (with consent) — if you opt in, sending occasional product updates or promotions by email. You can unsubscribe at any time using the link in any marketing email or by contacting us directly

Our website uses cookies — small text files stored in your browser — to make the site work correctly and to understand how it is used.

Essential cookies

These are required for the website to function. They remember your shopping cart, keep you logged in, and enable secure checkout. You cannot opt out of these without disabling the site's core features.

Analytics cookies

We use analytics tools (such as Google Analytics) to understand visitor behaviour in aggregate — which pages are popular, where visitors drop off, and how people find us. This data is anonymised and not linked to your name or order details.

Managing cookies

You can control or delete cookies through your browser settings at any time. Most browsers allow you to block third-party cookies while allowing essential ones. For more information, visit aboutcookies.org.

We do not share your personal information except in the following limited circumstances:

• Service providers — trusted businesses that help us operate (e.g. payment processors, freight carriers, email platforms). They are only given the information they need to perform their service and are bound by confidentiality obligations
• Legal requirements — when required by Australian law, a court order, or a regulatory authority
• Business transfer — if Wave Engines Pty Ltd is sold, merged, or restructured, your information may transfer to the new entity, subject to the same privacy protections described in this policy
• Your consent — for any other purpose you have expressly agreed to

Our website is built on WooCommerce (WordPress) and hosted via Hostinger. We use the following third-party services, each governed by their own privacy policies:

• Payment gateways (e.g. Stripe) — handle card and payment data on their own secure infrastructure
• Google Analytics — anonymised traffic analysis
• Freight & logistics providers — receive your name and delivery address to fulfil your order

Links to external websites (including manufacturer sites) are provided for convenience. We are not responsible for the privacy practices of any external site and encourage you to review their policies before submitting personal information.

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, misuse, or alteration. Our site uses SSL/TLS encryption for all data in transit, and payment processing is handled by PCI-DSS compliant providers.

No method of transmission over the internet is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

Retention

We keep order and transaction records for seven years to comply with Australian tax law. Account data is retained while your account is active and for a reasonable period afterwards in case of warranty or dispute queries. When we no longer need your personal information for any permitted purpose, we will take reasonable steps to destroy or de-identify it.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your information (subject to our legal retention obligations)
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your data

To exercise any of these rights, contact us using the details in Section 10. We will respond within 30 days of receiving your request. There is no fee for making a request, but we may charge a reasonable fee to cover our costs in providing access.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. Your continued use of the Website after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to make a privacy complaint, please reach out:

• Email: info@waveengines.com.au
• Phone: 0468 107 034
• Address: 85 Tope Street, South Melbourne VIC 3205
• Trading hours: Mon–Fri 8:00AM–5:30PM · Sat 8:30AM–1:00PM · Sun Closed

We aim to resolve all privacy concerns promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.